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Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI

2026年1月13日 13:00

重點摘要

Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company's workplace assistant, transforming it from a simple notification tool into what executives describe as a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees.The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce's most aggressive move yet to position Slack at the center of the emerging "agentic AI" move

站內 AI 整理稿

Salesforce 宣布將 Slack 內的機器人升級為功能完整的 AI 代理。新版 Slackbot 不再只是單純的通知工具，而是能搜尋企業內部資料、協助起草文件，甚至代替員工執行任務。此更新已對 Business+ 與 Enterprise+ 用戶開放。

這項布局是 Salesforce 將 Slack 放在「代理式 AI」核心的最新動作。背後競爭對手微軟與 Google 也持續強化各自協作平台的 AI 功能，例如 Microsoft Copilot 與 Google Duet AI。Slackbot 的升級標誌著職場 AI 從被動回答邁向主動執行。

對企業用戶而言，這可能大幅提升日常工作流程的自動化程度。員工可透過對話指令讓 Slackbot 調閱客戶記錄、產生報告或排程會議，減少手動切換系統的時間。但同時也意味著企業需重新審視資料存取權限與安全政策。

讀者可以關注兩件事：一是其他協作平台（如 Teams、Google Chat）是否會推出類似功能的 AI 代理，二是 Salesforce 後續是否將 Slackbot 能力擴展至更低階的方案。此外，實際使用中的準確度與隱私保護，也將影響企業導入意願。

原始來源：VentureBeat AI ↗

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